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Privacy Policy

Privacy Policy

Privacy Policy

This Privacy Policy explains how Viktor Semenov Massage & Rehabilitation collects, uses, stores and protects personal information when you use this website, make an enquiry, book a session or receive treatment.

Last updated: April 2026

1. Who We Are

This website is operated by Viktor Semenov Massage & Rehabilitation, providing massage and rehabilitation services in Wendover, Tring, Aylesbury, Chesham and surrounding areas.

For the purposes of UK data protection law, Viktor Semenov Massage & Rehabilitation is the data controller for the personal information collected through this website and in relation to appointments.


2. Information We May Collect

We may collect personal information that you provide when you contact us, book a session, complete a form or communicate with us.

  • Your name
  • Email address
  • Phone number
  • Appointment details
  • Messages or enquiries you send
  • Information about your treatment goals or reason for contacting us
  • Relevant health information that you voluntarily provide before or during treatment

Health-related information may include details about pain, injuries, mobility issues, medical conditions, medication, previous treatment or other information relevant to safe and appropriate massage or rehabilitation treatment.


3. How We Collect Information

We may collect your information when you:

  • Use the contact form on this website
  • Send an email or message
  • Contact us via WhatsApp or phone
  • Book an appointment through Calendly or another booking platform
  • Provide information before, during or after a treatment session

4. How We Use Your Information

Your personal information is used only where necessary for providing services, communication, appointment management and safe treatment.

  • To respond to enquiries
  • To arrange, confirm, reschedule or cancel appointments
  • To understand your needs before treatment
  • To provide safe and appropriate massage or rehabilitation services
  • To keep basic records relating to appointments and treatment
  • To communicate important information about your booking or treatment
  • To comply with legal, insurance or professional obligations

We do not sell your personal information. We do not use your personal data for marketing unless you have clearly agreed to receive such communication.


5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases when processing your personal data:

  • Consent — when you voluntarily contact us or provide information.
  • Contract — when processing is necessary to arrange and provide a treatment session.
  • Legitimate interests — to manage enquiries, appointments and client communication.
  • Legal obligation — where we are required to keep certain records or comply with the law.

Health-related information is treated with extra care. Where health information is processed, this is done only where necessary for providing safe treatment, with your explicit consent, or where otherwise permitted under UK data protection law.


6. Health Information

Massage and rehabilitation services may require you to share relevant health information. This information helps assess whether treatment is appropriate and whether any precautions or adjustments are needed.

You are responsible for providing accurate and up-to-date information about injuries, medical conditions, medication, recent surgery, pregnancy, allergies or any other condition that may affect treatment.

Health information is kept confidential and is only used for treatment-related purposes, safety, record keeping and professional obligations.


7. Booking Platforms, WhatsApp and External Services

This website may include links to third-party services such as Calendly, WhatsApp or other communication and booking tools.

When you use these services, they may collect and process your data according to their own privacy policies. We recommend reviewing their privacy notices if you have concerns about how they handle your information.

We only use information received through these platforms to respond to your enquiry, manage appointments or provide services.


8. Cookies and Website Data

This website may use basic cookies or similar technologies to support website functionality, improve user experience or understand general website usage.

You can control or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

If analytics tools are added in the future, this policy may be updated to explain what data is collected and how it is used.


9. How Long We Keep Your Information

Personal information is kept only for as long as necessary for the purposes described in this policy.

  • Enquiry information may be kept for a reasonable period to manage communication.
  • Appointment and treatment-related records may be kept where necessary for professional, insurance or legal reasons.
  • Information that is no longer needed will be securely deleted or anonymised where appropriate.

10. How We Protect Your Information

Reasonable steps are taken to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.

Access to personal information is limited to what is necessary for managing enquiries, bookings, treatment and professional obligations.


11. Sharing Your Information

Your information is not sold or shared for unrelated marketing purposes.

Your information may be shared only where necessary:

  • With booking, communication or website service providers
  • If required by law
  • For insurance, safeguarding or legal reasons
  • With your consent, where appropriate

12. Your Data Protection Rights

Under UK data protection law, you have rights regarding your personal information. These may include the right to:

  • Access the personal data held about you
  • Request correction of inaccurate information
  • Request deletion of your information in certain circumstances
  • Object to or restrict certain types of processing
  • Withdraw consent where processing is based on consent
  • Complain to the UK Information Commissioner’s Office (ICO)

The ICO recommends that privacy notices are easy to access, easy to understand and explain people’s information rights, including the right to withdraw consent where consent is used. :contentReference[oaicite:0]{index=0}


13. Complaints

If you have a concern about how your data is handled, please contact us first so the issue can be reviewed.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection. UK data protection is governed by the UK GDPR and the Data Protection Act 2018. :contentReference[oaicite:1]{index=1}


14. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page with an updated date.


15. Contact

If you have any questions about this Privacy Policy or how your personal information is used, please contact:

Viktor Semenov Massage & Rehabilitation
Email: vs07935764731@gmail.com
Phone / WhatsApp: 07935 764731

Contact

Questions About Your Data?

If you would like to ask about your information, appointment records or privacy rights, please get in touch.